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Account Setup
We will setup your account after we have received payment and we and/or
our payment partner/s have screened the order/s incase of fraud. It is
your responsibility to provide us with an email address which is not @
the domain/s you are signing up under.
Payment Information
You agree to supply appropriate payment for the services received from
us, in advance of the time period during which such services are
provided. You agree that until and unless you notify
UKProfessionalHosting.co.uk of your desire to cancel any or all services
received, those services will be billed on a recurring basis.
We reserve the right to change the monthly payment amount and any other
charges at anytime.
Content
All services provided by us may only be used for lawful purposes. This
includes, but not limited to: copyrighted material, material we judge to
be threatening or obscene, pornography.
Examples of unacceptable material:
IRC Bots
Warez Sites
Pirated Software
Hate sites
Hack programs and archives
Although we are Licensed to permit Adult content sites we WILL NOT
permit them on our servers.
Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail,
bulk emailing, and spam. "Safe lists" and "double opt-in" will be
treated as spam. Any user who sends out spam will have their account
terminated without notice.
We reserve the right to require changes or disable as necessary any web
site, account, database, or other component that does not comply with
this policy, at our sole discretion. We also reserves the right to make
any such modifications in an emergency at our sole discretion.
We reserve the right to charge the holder of the account used to send
any unsolicited e-mail a clean up fee. This cost of the clean up fee is
left entirely to the discretion of UK-Professional-Hosting.co.uk. All
rights reserved.
Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for
files and data residing on your account. You agree to take full
responsibility for files and data transferred and to maintain all
appropriate backup of files and data stored on our servers.
Cancellation and Refunds
We reserve the right to cancel any account at any time.
Customers may cancel at any time. We give you an unconditional 30 day
money back guarantee on managed shared hosting, and reseller solution's.
Refund requests after 30 days will be refunded on a prorated basis of
any unused time.
Dedicated Servers are exempt from the 30 Day money back
Only first-time accounts are eligible for a refund. For example, if
you've had an account with us before, cancelled and signed up again, you
will not be eligible for a refund or if you have opened a second account
with us.
Resource Usage
Users may not initiate the following:
Use 25% or more of system resources for longer then 90 seconds. There
are numerous activities that could cause such problems; these include:
CGI scripts, FTP, PHP, HTTP, etc.
Run any type of interactive real-time chat applications that require
server resources. Remotely-hosted services are fully allowed.
Run stand-alone, unattended server-side processes at any point in time
on the server. This includes any and all daemons, such as IRCD.
Run any software that interfaces with an IRC (Internet Relay Chat)
network.
Run any gaming servers such as counter-strike, half-life,
battlefield1492, etc
Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies
depending on the hosting package you purchase. Should your account pass
the allocated amount we reserve the right to suspend the account until
the start of the next allocation, suspend the account until more
bandwidth is purchased at an additional fee, suspend the account until
you upgrade to a higher level of package, terminate the account and/or
charge you an additional fee for the overages. Unused transfer in one
month cannot be carried over to the next month.
Price Change
The amount you pay for hosting will never increase from the date of
purchase. We reserve the right to change prices listed on our site, and
the right to increase the amount of resources given to plans at any
time.
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